QUESTIONS / ANSWERS

Hockey Revolution ships worldwide! Except for Russia, and Belarus do the new courier's terms (we are working to find a solution)!

Hockey Revolution offers two shipping methods - ECONOMY and EXPRESS worldwide!  Shipping costs vary depending on a variety of multiple factors, for example, location, weight, package measurements, and more. After variables have been calculated, carriers will put a cost on shipment. 

NOTE: After Hockey Revolution has given your order to the courier, and You have received your shipment tracking number, all delivery depends on the courier company. 

Hockey Revolutions relies on FedEx and DPD couriers.

Currently, Hockey Revolution doesn’t offer such an option. Our couriers allow only one address for one order. If You would like to send your sports training aids to another address, you must make another order. 

Most orders leave our warehouse within 1 - 3 business days. Orders placed with Express shipping will leave our warehouse even faster. 

NOTE: Our orders are shipped and delivered on business days (Monday through Friday, excluding major holidays)

As soon as your order leaves our warehouse, you will receive an automated email from sales@hockeyrevolution.eu informing you about the exact delivery date along with your order’s tracking number.

NOTE: Once you receive your order confirmation and tracking number, your tracking number may be shown on the courier's tracking system within a 1–2-day delay.

During this busy time, our shipping timelines may increase. We will do our best to fulfill your order as soon as possible. Thant’s why, we kindly, ask for your patience. For more information, please contact us via email: sales@hockeyrevolution.eu

YES,you can.

Our address: Kauguru street 2c, Riga, Latvia, Postcode LV-1046

If you are ordering a package internationally, it could be subject to customs and duties charges. We recommend you check your local import office for more information about possible charges. 

❗️Customs to UK are paid from our side ❗️

For calculating cost, please go to checkout view. The delivery cost depends on two factors – the country of your delivery and your purchase amount.

NOTE: The delivery time provided at the checkout is an estimate.

If sport training aids have been damaged in transit due to shipper neglect, please contact us via email at sales@hockeyrevolution.eu

NOTE:  To return damaged sports training aids, you can refuse the package(s) or contact us so we could send you a prepaid return shipping label. 

Every HOCKEY REVOLUTION item has 2-year warranty. 

We care about our customers, and we want them to have the best quality product. If you have noticed that there is something wrong with your item or add-on item, please contact us immediately by : sales@hockeyrevolution.eu Our support team will contact you shortly.

NOTE: warranty is valid only on the condition that the item has been used for the purpose that it is made for.

The courier will contact the receiver by phone or e-mail (using the contact information you provided during checkout) regarding the most suitable time for delivery.

After You received an email with your order’s tracking number there will be shown what kind of courier did take your sports training aids, simply, copy your tracking number and put it on the courier tracking page: 

For DHL use this link:

https://www.dhl.com/lv-lv/home/musu-filiales/parcel/privatie-klienti/tracking-parcel.html

For FedEx use this link:

https://www.tnt.com/express/en_gb/site/shipping-tools/tracking.html

NOTE: Once you receive your order confirmation and tracking number, your tracking number may be shown on the courier's tracking system within a 1–2-day delay.

All spare parts are available for purchase, just look up in search button to find sport training aid spare part.

You can pay safely with PayPal, Mastercard, VISA, American Express and bank transfer.